Returns at Interwoven

Only full price apparel purchased in-store and/or online is eligible for exchange or refund to store credit within 14 days of receipt of merchandise*.

ALL INTERWOVEN CANDY BAR CHARM CREATIONS ARE FINAL SALE.

All other goods, including SALE items (marked down from their original price), are FINAL SALE and INELIGIBLE for return/exchange. Any goods purchased with/during a promo are also ineligible for exchange and/or return, making them FINAL SALE.

We do not refund to the original form of payment under any circumstances.

No exceptions will be made outside of this window.

If an item you purchased meets the above requirements, you can request a consideration for return here and we will respond within 48 hours. A request for return does not guarantee that your item will be accepted.

The cost of the return label ($8) will be deducted from your store credit once your item is received and accepted. For applicable exchanges, you will be invoiced for the cost of Flat Rate Shipping to cover the item you're exchanging for.

If accepted, a return authorization and shipping label will be emailed to you. Store credit from online exchanges and in-store purchases is valid for one year from the date of issue.

All online returns are inspected within 72 hours of receipt, and only approved item(s) returned in original condition will be accepted.

All purchases made with exchange credit are FINAL SALE.

Shipping & Freight Charges

All online orders (for shipping and/or in-store pickup) must meet our $25 order minimum. Online purchases for in-store pickup will be processed within 24 hours, with a notification sent when your order is ready.

All orders placed before 1pm EST Monday–Friday are processed that same day, and every effort is made to ship within 24 hours. All packages ship from our downtown location in Asbury Park, NJ. We offer flat rate domestic shipping for $11.99, and express shipping (1–2 business days) for $29.99.

Once your order is processed, you will receive a tracking number via email.

Lost & Stolen Packages

Once a package's tracking status shows delivery confirmation to the address provided at checkout, Interwoven is not responsible for that package if it is lost, stolen, or missing. Please contact the carrier directly to file a claim.

Interwoven is also not responsible for reimbursement or compensation for return packages that are lost in transit, stolen, damaged, or received after the 14-day return window*.

Chargeback Policy

Any chargeback requests that do not comply with our return policy will be disputed with documentation of the policy agreed to at checkout.

Thank you for shopping with us at Interwoven — an independently owned and run business located in the heart of Asbury Park. We appreciate your understanding of our policy.